The job
You will own the real-world path from hotel onboarding to guest arrival, solving exceptions personally before turning repeated work into systems and clear procedures.
What you will own
- Founding hotel onboarding, room-release readiness and launch checklists.
- Early booking operations, customer support and partner communication.
- Incident handling, refunds, reconciliation and operational reporting.
- The transition from manual work to repeatable tools and processes.
First six months
- Design and run the operating playbook for the first real bookings.
- Make every booking state visible, owned and recoverable.
- Establish service standards for guests and hotels.
- Identify what needs software, what needs process and what should stop entirely.
What we are looking for
- Experience in marketplace, hospitality, travel or other time-sensitive operations.
- Calm judgement when money, customers and external partners are involved.
- Strong written communication and disciplined attention to detail.
- A willingness to do the manual work before designing the process around it.
Still to confirm. The exact salary range, equity, working pattern and visa-sponsorship position must be published before interviews begin.